Terms and Conditions of Sale

Company presentation

Caroline OLIVER
Legal form: Sole trader
SIRET : 913 939 179 00028
TVA intracommunautaire : FR29913939179
Email :
Telephone :

The website https://caroline-oliver.com is published by Caroline Oliver, hereinafter referred to as ‘the Service Provider’.

Purpose of the GTC

These general terms and conditions govern the sale of guided tour services offered by the Service Provider.
All bookings imply unreserved acceptance of these GTC.

Services offered

Caroline Oliver offers individual or group guided tours of the locations and themes described on the website.

Descriptions, durations, prices and availability are indicated on the website or communicated to the customer by any appropriate means.

The Service Provider reserves the right to modify the content or schedule of tours, particularly for reasons of safety, weather conditions or force majeure.

Reservation

Reservations can be made:

  • via the TinyCal online planning tool
  • or directly by e-mail or telephone

The booking is only confirmed after receipt of an automatic or manual confirmation email sent by the Service Provider.

Prices and payment

Prices

The prices for guided tours are indicated in euros and include all taxes (VAT included).
In the case of a quote, the price indicated therein shall prevail.

Payment

Payment shall be made on site on the day of the visit, using the methods accepted by the Service Provider (cash or cheque).

No online payments are taken on the website.

Cancellation – Postponement – Delay

Cancellation by the Customer

Any cancellation must be communicated at least 48 hours before the visit.
In the event of late cancellation (less than 48 hours), the Service Provider reserves the right to charge for the service due.

Cancellation by the Service Provider

In the event of a major impediment, dangerous weather conditions, health problems or force majeure, the Service Provider reserves the right to cancel or postpone the visit.
The Customer will be informed as soon as possible and a new date will be proposed.

No additional compensation may be claimed.

Delays

In the event of a delay of more than 15 minutes on the part of the Customer, the Service Provider is not obliged to extend the tour beyond the initially scheduled time slot.
In the event of a significant delay, the tour may be cancelled and the service may be invoiced.

Customer Obligations

The Customer must:

  • arrive at the specified time and place
  • follow the Service Provider’s safety guidelines and instructions
  • comply with the rules of the sites visited

The Service Provider cannot be held liable in the event of non-compliance with the guidelines by the Customer.

Liability

The Service Provider is insured for the exercise of its professional activity.

It cannot be held liable for:

  • damage caused by the Customer’s behaviour
  • incidents resulting from weather conditions, exceptional closures, administrative decisions
  • personal belongings forgotten or lost during the visit

Right of withdrawal (services)

“In accordance with Article L221-28 of the Consumer Code, the right of withdrawal does not apply to leisure services provided on a specific date or at specific intervals. “

Personal data – GDPR

The data collected (name, e-mail address, telephone number) is necessary for:

  • managing the booking
  • preparing the visit
  • sending a quote or invoice

It is never sold on.

In accordance with the Data Protection Act and the GDPR, the Customer has the right to:

  • access
  • rectify
  • object to
  • erase

This right can be exercised by emailing: .

For more information, please consult the website’s Privacy Policy.

Intellectual property

The texts, content, photos and materials used during the tours are protected by copyright.
Any unauthorised reproduction or distribution is prohibited.

Mediation

In accordance with Article L612-1 of the Consumer Code, any individual customer (B2C) may seek the assistance of an approved consumer ombudsman free of charge to attempt to resolve any dispute relating to the services offered by the Service Provider.

The Service Provider is currently in the process of joining an approved mediation body.
Until membership is finalised, the Customer is invited to contact the Service Provider directly to attempt to resolve the dispute amicably.

The Customer may also use the European Online Dispute Resolution (ODR) platform:
https://ec.europa.eu/consumers/odr/

Competent court – Business customers

For any dispute with a professional customer (B2B), the parties agree that any dispute relating to the service shall be submitted to the competent courts of the Service Provider’s registered office, located at the following address: 11000 Carcassonne.

This provision shall apply without prejudice to any attempt at amicable settlement between the parties.

Applicable law

These GTC are governed by French law.